Exchange, Return, or Refund:
- Requests must be made within 7 days of receiving the item(s).
- Clearance and customized items are not eligible.
- Refer to our Terms and Conditions for detailed policies.
Order Cancellation:
- Notify us 48 hours before delivery to cancel.
- Call [phone] or email [email] with your order number.
- Clearance and customized items cannot be canceled post-confirmation.
Delivery Details:
- We'll confirm delivery details after order placement.
- Any changes must be made at least 48 hours prior to delivery.
Amending Orders:
- Changes must be requested 48 hours before delivery.
- Call [phone] or email [email] with your order number.
Combining Orders:
- Combine orders for same-day delivery by informing us 48 hours in advance.
- Provide order numbers for processing.
Staircase Delivery:
- Additional charges may apply if items don't fit in the lift.
- Charges vary based on the number of levels.
Missed Delivery:
- Our team may attempt re-delivery; charges may apply.
- Contact us to arrange re-delivery.
Item Rejection:
- Reject damaged items upon delivery; contact us for an exchange or refund.
- Clearance items cannot be rejected.
